At MoonLitBox, your privacy is our priority. Every order is packed in plain, unmarked packaging so your purchase stays discreet from checkout to delivery.
Orders are usually processed within 1-3 business days after payment confirmation. Processing may take slightly longer during holidays, promotional periods, or when an order requires additional verification.
Estimated delivery times vary by destination and carrier availability.
Delivery delays may occur due to customs clearance, carrier delays, weather events, holidays, or local delivery restrictions.
The final shipping cost and available shipping methods will be shown at checkout before payment.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24-72 hours to update after the parcel is handed to the carrier.
You can track your order directly on our Order Tracking page.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These fees are set by your local customs authority and are the responsibility of the customer.
MoonLitBox follows applicable shipping and customs requirements while keeping product descriptions as discreet as legally possible.
If your package appears lost, significantly delayed, damaged, or marked as delivered but not received, please contact us at support@moonlitbox.shop with your order number and tracking number.
For damaged packages, please contact us within 7 days of delivery and include clear photos of the parcel and item condition. We will review the issue and work with you on a replacement, refund, or carrier claim where applicable.
