At MoonlitBox, your privacy is our utmost priority. We understand the intimate nature of our products.
Orders are processed within 1-3 business days after payment confirmation. Please note that processing times may be slightly longer during holiday seasons or promotional events.
We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.
*Delivery delays can occasionally occur due to customs clearance or unforeseen carrier issues.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order directly on our Order Tracking page.
MoonlitBox is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). However, we do our best to declare packages in a way that minimizes these issues.
If your package is lost in transit or arrives damaged, please contact us immediately at support@moonlitbox.shop. We will work with the carrier to resolve the issue and ensure you receive your products.
