Privacy Policy

Last Updated: July 2026

MoonLitBox respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect your personal data when you visit our website or place an order.

1. Information We Collect

We may collect the following types of information:

• Identity information, such as your name, username, or account details.
• Contact information, such as your email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, order number, delivery status, and customer support messages.
• Payment-related information, such as transaction status and payment method details processed by third-party payment providers. We do not store full card numbers.
• Technical information, such as IP address, browser type, device information, pages visited, and site interaction data.
• Marketing preferences, such as newsletter subscriptions and email communication preferences.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide order tracking, customer support, refunds, replacements, and account services.
• Communicate with you about your order, account, or customer service request.
• Improve our website, products, checkout experience, and customer support.
• Send marketing emails only where permitted and allow you to unsubscribe at any time.
• Detect fraud, prevent misuse, maintain website security, and comply with legal obligations.

3. Discreet Order Handling

We understand the private nature of our products. Order information is used only as needed to process payment, prepare shipment, provide customer support, and comply with legal or logistics requirements.

4. Sharing Your Information

We do not sell your personal information. We may share limited information with trusted service providers only when necessary to operate our business, including:

• Payment processors for secure payment handling.
• Shipping carriers and logistics providers for delivery.
• Email and customer support tools for communication.
• Analytics and security tools to improve and protect the website.
• Legal, tax, or regulatory authorities where required by law.

5. Cookies and Analytics

Our website may use cookies and similar technologies to keep the site working, remember preferences, understand website performance, and improve the shopping experience.

We may use analytics tools such as Google Analytics or similar services to understand site traffic and user behavior. You can manage cookies through your browser settings.

6. Marketing Emails

If you subscribe to our emails, we may send you updates, product recommendations, offers, and educational content. You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us at support@moonlitbox.shop.

7. Data Security

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. No online system is completely secure, but we work to protect your information and limit access to people and service providers who need it for business purposes.

8. Data Retention

We keep personal information only for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and prevent fraud. Order and transaction records may be retained where required for accounting, tax, or legal purposes.

9. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to object to certain processing or withdraw consent where processing is based on consent.

To make a privacy request, contact us at support@moonlitbox.shop. We may need to verify your identity before processing your request.

10. Age Restriction

MoonLitBox is intended for adults only. You must be at least 18 years old, or the age of majority in your location, to access or purchase from this website. We do not knowingly collect personal data from children.

11. International Customers

If you access MoonLitBox from outside the country where our services are operated, your information may be processed in countries with different data protection laws. We take reasonable steps to protect your personal information in line with this Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at support@moonlitbox.shop.