Because MoonLitBox sells intimate wellness products, hygiene and customer safety are central to our return policy. We want every customer to receive products that are new, sealed, and safe.
Once a hygiene seal is broken, the item is yours to keep. This protects every customer and ensures that all products are delivered in brand-new condition.
We accept eligible returns within 30 days of delivery if all of the following conditions are met:
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
If your item arrives damaged, defective, missing parts, or different from what you ordered, please contact us within 7 days of delivery at support@moonlitbox.shop.
Please include:
After review, we may offer a replacement, refund, store credit, or another suitable solution depending on the situation.
Some electronic products may include a limited manufacturer warranty. Warranty coverage depends on the product type, supplier, and issue reported.
Damage caused by misuse, water exposure beyond the product rating, improper charging, unauthorized repair, or normal wear is not covered.
Once an approved return is received and inspected, we will notify you by email. Approved refunds are usually processed to the original payment method within 5-10 business days.
Your bank or payment provider may take additional time to post the refund to your account.
Original shipping fees are non-refundable unless the return is caused by our error, a defective item, or damage during delivery.
For standard returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned parcels without tracking.
To start a return request, contact us at support@moonlitbox.shop before sending anything back. Please do not return items without authorization, as unauthorized returns may not be accepted.
